I like to be 100% transparent so here are a few lesson T’s & C’s before you come for your first lesson with me. I’ll usually give you a print out copy to keep also.
1. Lesson Payments
a) Lessons are to be paid for on the day of booking & future lessons to be paid for in advance before they begin to secure the time slot you want so no other pupil can book it.
(For example, if paying for a block booking of 4 Lessons, payment for the next 4 lessons to be made in advance on lesson 4 of 4, not on the day of the next lesson.)
b) I do not offer refunds. Once lessons are paid for they are non-refundable, regardless of reason.
2. Block Booked Lessons
To avoid a backlog of bookings and to ensure I can still fit you in, discounted block bookings are valid as follows:
4 x 1hr lessons are valid for 8 weeks
8 x 1hr lessons are valid for 16 weeks.
3. Cancellation Policy
If you give me more than 48 hrs notice of a scheduled lesson, you will not be charged. If however, I have less than 48 hrs notice you will still be charged in full regardless of reason.
Please note – I will try my best to fit you in another slot that week if I have one available for you to swap to. This unfortunately may often not be possible because my lesson slots are usually booked up a few weeks in advance.
4. Best Way to Inform Me of a Cancellation
Please text me to let me know of a cancellation. I usually can’t take calls in the day as I’m teaching. Email is fine if it’s more than 2-3 days before the scheduled lesson, but I might not get your message in time otherwise. I’ll let you know as soon as I’ve received your cancellation message; if I don’t, it means I haven’t received it so please text or call me!
DATA PROTECTION POLICY
Click here to view Data Protection Policy